IT Support Analyst

Junior IT Support Technician

• Location: Antrim
• Job Type: Full-time | Office-based
• Salary: £25,000 – £30,000 per annum

Reed Technology is delighted to be working with an excellent company based in Antrim for a Junior IT Support Technician to join their dynamic team.  

This opportunity is well suited to an individual at the beginning of their IT career with a strong interest in technology and a commitment to providing high-quality support to end users. The successful candidate will be involved in delivering daily technical assistance across a range of systems, communication tools, and infrastructure, helping to maintain the smooth running of business operations.

Key Responsibilities

• Serve as the initial contact for technical support requests, managing queries through an internal ticketing system.
• Record, track, and resolve incidents, service requests, and system changes in a timely manner.
• Diagnose and fix issues relating to hardware, software, mobile devices, and network connectivity, both on-site and remotely.
• Refer more complex or advanced technical problems to senior colleagues when necessary.
• Assist with user account management, including access rights and password support.
• Support employee onboarding and offboarding activities from an IT perspective.
• Adhere to established procedures and make use of internal knowledge bases to ensure consistent service delivery.
• Maintain accurate and up-to-date records of all support activities within internal systems.
• Deliver a professional, approachable, and customer-focused support service at all times.
• Work collaboratively with the wider IT function to ensure efficient issue resolution.

Skills & Experience Required

• A relevant IT qualification (such as a degree, diploma, or similar).
• A minimum of one year’s experience in an IT support or service desk environment.
• Previous experience interacting directly with customers or end users.
• Strong interpersonal and communication skills, with the ability to work well as part of a team.
• Good organisational skills, with the ability to manage priorities and work effectively under pressure.
• A sound understanding of general IT systems and fundamental networking principles.
• Familiarity with standard health & safety guidelines and IT security best practices.

For more information, including package details, please contact Niall at Reed Belfast, apply via this advert, or contact me confidentially on LinkedIn